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Return to shopEmpire Digify sells ready-to-use digital accounts and subscriptions, including AI tools such as ChatGPT Plus, CapCut Pro, and ElevenLabs. This policy explains the warranty that comes with each product, how replacements and refunds work, and how to make a claim. Please read it before you buy.
Warranty by Product
- 25-day warranty: ChatGPT Plus, ChatGPT Business, CapCut Pro, and ElevenLabs.
- 30-day warranty: Spotify Premium.
- 6-day warranty: Super Grok.
- No warranty: Gemini Pro is sold without a warranty.
The warranty period starts on the day your order is delivered and activated. If a product page states a different warranty period, the period shown on that product page applies.
How Replacements Work
If your account stops working during its warranty period, contact our support team with your order number and a short description of the problem. We will check the issue and, where the problem is covered by the warranty, fix the account or replace it with a working account. A replacement account is covered for the remainder of the original warranty period.
Refunds
Because our products are digital accounts that are delivered ready to use, we do not offer refunds for a change of mind once an account has been delivered and is working. If we cannot fix or replace a faulty account within its warranty period, we will refund the amount you paid for that product to your original payment method.
If your order has not been delivered, contact us and we will either deliver your account or refund your payment in full.
What the Warranty Does Not Cover
- Problems caused by changing the account password, email, or settings without our guidance.
- Accounts suspended or banned because of misuse or a breach of the service’s own terms.
- Issues reported after the warranty period has ended.
- Gemini Pro, which is sold without a warranty.
Delivery
Most orders are activated quickly after payment confirmation. Your account login details and setup instructions are sent to you via WhatsApp and email. If you have not received your account, share your order details on WhatsApp at 0341 4292953.
How to Make a Claim
To make a warranty or refund claim, message us on WhatsApp at 0341 4292953 or email support@empiredigify.com with your order number, the product name, and details of the problem. You can also contact us through our contact page. We aim to respond during our opening hours, Monday to Saturday, 10:00 AM to 10:00 PM (Pakistan Standard Time).